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Consumer complaintsComplaints and refund inquires

If you have questions or complaints regarding your phone bill, please contact your home operator first.

While we do our best to ensure that our service is fairly priced, it is your own telecom (home) operator that sets the final roaming rate that you are invoiced. Your home operator is responsible to inform its individual customers of their consumption and connected roaming costs.

As a roaming provider, we do not possess information regarding subscriptions or how much data is consumed.